2/05/2013

First Step In Troubleshooting

A lot of times I get tickets.

Some report is not correct.

Fix it.

I always start by duplicating the problem.

If the problem is not repeatable, it sure makes it tough to troubleshoot.

Sometimes in trying to duplicate the error, the problem fixes itself.

Like today.

So I'll just close the ticket and see if the error reoccurs.

This could turn into a boom a rang ticket, where the user just sends it back, same issue.

If so, I'll troubleshoot again.

In the meantime, it's similar to a visit to the doctor - "hey doc, it hurts when I do this.  Well, don't do that."

And so it goes!

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