Business Intelligence Hidden Purpose

Reporting and analysis is good for empowering the user to base decisions and actions to better the organization.

Sure, that's true.

Except I work with data day in and day out.

And you know the funny thing.

Reports help to expose problems with processes.

Because I'll get a call or email from a user, 'Why isn't this data showing up on the report?'.

After some analysis of the code, the business logic in the report / SQL reveals something that surprises the end user.

And then they have to decide how to handle the anomoly.

Change the front end business process and / or fix the bug in the front end software.

I can't tell you how often the reports expose issues upstream.

That's a primary function of BI that a lot of people don't talk about.

But should.

BI should tell a story.

And the stories I hear over and over are issues with processes or front end apps.