5/30/2012

Process

We've been bombarded with ticket requests.

"My report is not correct."  "Please add Bob User so he can access reports."

Well, first off, users are not providing any details.

Second, no examples to validate / reproduce the error.

Third, there's no middle person to validate the errors are legitimate.

Fourth, there are existing process' in place to add new users to reports which they are not using.

Fifth, these issues appear to be enterprise level wide.

Solution = Processes

I have asked my boss for the authority to implement new process across the board.

Meaning tickets must be validated prior to getting to the programmers.

So users don't waste the programmers time.

We will gladly work on the ticket / bug fix once it's validated.

And everyone lives happily ever after.

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