2/02/2012

Reporting Standards


Report Specifications:
·        Meet with Customers
·        Gather Report Specifications
·        Document Meeting/Specs in Ticket

Responsiveness:
·        Set Customer Expectations
·        Prioritize Report Requests
·        Deliver Quality Product
·        Keep Customer in loop

Accuracy:
·        Developers verify Report Data
·        Utilize Quality Assurance Department
·        User Acceptance Testing

Tickets:
·        All Report Requests must have Ticket
·        Report Developer updates status in Ticket
·        Close out old tickets

Questions:
·        Ask questions when stuck
·        Ask if similar query already exists

Transparency:
·        Document new Reports
·        Promote Reporting Services

Priority:
1.      Public Request
2.      State/County Mandates
3.      VIP Requests
4.      Bug Fixes
5.      Tickets/Projects

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